Refund policy
Return and Refund Policy
Last updated: 31 August 2026
Every laptop sold by Dream Laptops is inspected before dispatch. Because our laptops are pre-owned, minor cosmetic signs may be present; however, the product’s condition and major imperfections will be communicated before purchase whenever applicable.
Return Eligibility
You may submit a return request within 3 calendar days of receiving your order if:
- The product was damaged during shipping.
- You received a different product from the one ordered.
- The product has a verified hardware fault that existed at the time of delivery and was not caused by misuse, physical damage, or unauthorized modification.
Submitting a return request does not automatically guarantee approval. Every request is reviewed, and the product may need to be inspected before a return or refund is authorized.
Non-Returnable Situations
Returns and refunds will not be accepted for:
- Change of mind, personal preference, or compatibility issues.
- Minor cosmetic imperfections that were disclosed before purchase.
- Products damaged through misuse, negligence, liquid exposure, accidental drops, power surges, or improper handling.
- Products repaired, opened, modified, or upgraded by an unauthorized person after delivery.
- Products returned with missing accessories, parts, labels, packaging, or altered serial numbers.
- Software-related issues, operating-system preferences, driver problems, digital products, or gift cards.
- Products showing additional damage or a condition different from when they were delivered.
How to Request a Return
Do not send the product back without prior approval. Contact our support team within the applicable return period and provide:
- Your order number or purchase invoice.
- The product name and model.
- Clear photographs or a video showing the issue.
- A brief description of the problem.
Our team will review the information and provide return instructions if the request is approved. Unauthorized returns may be refused or sent back to the customer.
Return Shipping
- The customer is responsible for return shipping unless the return is caused by an error made by Dream Laptops.
- The product must be packed securely to prevent damage during transit.
- We recommend using a trackable and insured courier service.
- Dream Laptops is not responsible for loss or additional damage caused during unauthorized or improperly packed return shipments.
Inspection and Refund Process
After the returned product is received, our technical team will inspect its condition, serial number, accessories, and reported issue.
- Approved refunds are processed within 5–7 business days after inspection.
- Refunds will be issued through the original payment method or bank transfer, where applicable.
- Banking or payment-provider processing times may affect when the refunded amount appears in the customer’s account.
- Delivery charges, COD charges, and government taxes are non-refundable unless the return resulted from an error made by Dream Laptops.
A refund may be declined if the product does not meet the stated return conditions or if the reported issue cannot be verified.
30-Day Check Warranty
All laptops include a 30-day check warranty. Extended warranty options may also be available.
The 30-day check warranty is separate from the 3-day return period. An eligible hardware issue reported after the return period will be handled according to the warranty terms stated on the product page or purchase invoice and does not automatically qualify for a refund.
Fraudulent or Abusive Claims
Dream Laptops reserves the right to reject return or refund requests involving false claims, serial-number mismatches, substituted parts, deliberate damage, unauthorized repairs, or repeated abuse of the return process.
Contact Us
For return, refund, or warranty assistance, contact us before sending any product:
- WhatsApp: +92 330 571 0055
- Email: shop@dreamlaptops.pk
- Store: Shop #74, 4th Floor, Hafeez Center, Gulberg III, Lahore